Privacy Policy

1. Introduction

Welcome to CSWatch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our application.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application. It also describes your rights regarding the personal data we process and how you can exercise these rights. Please read this Privacy Policy carefully. By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our services, such as:

• Search queries for player statistics
• Feedback and communication with us
• Survey responses

2.2 Information Collected Automatically

When you use our services, we may automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, navigation paths)
• IP address and general location information (country or region)
• Cookies and similar technologies

2.3 Analytics Data

We use PostHog, an analytics service, to collect information about how you interact with our application. This includes:

• Pages and features you access
• Actions you take within the application
• Time spent on different sections
• Navigation patterns
• Technical information about your device and browser
• Referral sources

PostHog analytics helps us understand how users interact with our application, identify areas for improvement, and optimize the user experience. This data is processed in an anonymized or pseudonymized form whenever possible.

2.4 Player Statistics from External APIs

Our application accesses publicly available data from third-party gaming platforms to provide player statistics. We retrieve and process data from:

• Steam: Public profile information, game statistics, achievements, and play history for searched players
• FaceIt: Match history, performance statistics, and ranking information for searched players
• Leetify: Game analysis data, performance metrics, and improvement statistics for searched players

This data is accessed through official APIs provided by these platforms and is limited to publicly available information. We do not access private or restricted player data.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: We collect and process analytics data based on your consent, which you provide through our cookie consent banner. You can withdraw this consent at any time.
• Legitimate Interests: We process certain data based on our legitimate interests in improving our application, ensuring its security, and providing the services you request. This includes processing player statistics from external APIs when you search for specific players.
• Legal Obligation: We may process your data to comply with legal obligations to which we are subject.
• Contract Performance: If applicable, we may process data necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our application
• Displaying player statistics and performance data you request
• Analyzing usage patterns to enhance functionality
• Personalizing your experience
• Responding to your inquiries and support requests
• Ensuring the security and integrity of our services
• Complying with legal obligations
• Detecting and preventing fraudulent or abusive use

4.1 Analytics Processing

We use PostHog analytics to:

• Understand how users interact with our application
• Identify areas for improvement
• Optimize user experience
• Track the performance of new features
• Make data-driven decisions about application development

This processing is based on your consent, which you can withdraw at any time through our cookie consent settings.

4.2 Player Statistics Processing

Data retrieved from Steam, FaceIt, and Leetify is processed to:

• Display requested player statistics and performance metrics
• Provide comparative analysis between players or against benchmarks
• Generate insights about player performance
• Create historical performance trends

This processing is based on our legitimate interest in providing the core functionality of our application and fulfilling your requests for player statistics.

5. Data Retention

We retain different types of data for different periods, based on the purpose for which it was collected:

• Analytics Data: We retain PostHog analytics data for up to 24 months to allow for year-over-year comparisons and trend analysis.
• Player Statistics: Data retrieved from external APIs is cached temporarily (typically for 24 hours) to improve performance and reduce API calls. We do not permanently store player statistics unless necessary for the functionality of the application.
• Cookie Consent Preferences: We store your cookie consent preferences for 12 months, after which we will ask for your consent again.

We determine retention periods based on:

• The amount, nature, and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our application. These technologies help us provide a better user experience, analyze usage patterns, and improve our services.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the application to function properly. These cookies do not require consent.
• Analytical/Performance Cookies: Help us understand how visitors interact with our application (including PostHog cookies). These cookies require your consent.
• Preference Cookies: Allow the application to remember choices you make and provide enhanced features. These cookies require your consent.

6.2 Managing Cookies

You can control and manage cookies in various ways:

• Use our cookie consent banner to accept or reject non-essential cookies
• Configure your browser settings to block or delete cookies
• Contact us to change your cookie preferences

Please note that blocking certain cookies may impact the functionality of our application.

7. Third-Party Services

Our application uses the following third-party services:

• PostHog: We use PostHog for analytics. PostHog processes data in accordance with their privacy policy.
• Steam API: We access the Steam API to retrieve publicly available player data in accordance with Steam's API Terms of Use.
• FaceIt API: We access the FaceIt API to retrieve publicly available player data in accordance with FaceIt's terms of service.
• Leetify API: We access the Leetify API to retrieve publicly available player data in accordance with Leetify's terms of service.

These third-party services may collect and process your data according to their own privacy policies. We encourage you to review these policies for more information about how they handle your data.

8. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

8.1 International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to protect your information when transferred internationally, including using standard contractual clauses approved by relevant regulatory authorities.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS
• Regular security assessments and testing
• Access controls and authentication procedures
• Secure development practices
• Regular monitoring for potential vulnerabilities
• Data minimization practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. Under the GDPR and similar regulations, these rights include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your information.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal information, particularly for direct marketing purposes or when based on legitimate interests.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law (generally within 30 days under the GDPR).

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide a more prominent notice or seek your consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

If you are located in the European Economic Area (EEA) and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.